How many RHB customers were impacted by the e-statement error?

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Fewer than 0.50 Per Cent of RHB's Retail Customers in Malaysia Were Affected by the E-statement Error

RHB Banking Group has disclosed that an error in the issuance of current account e-statements, caused by a technical issue with an external service partner, impacted fewer than 0.50 per cent of its total retail customer base in Malaysia. While the precise number of affected customers has not been specified, this figure represents a small fraction of RHB's overall retail clientele.
Rectification and Notification Process

The banking group stated that the error was rectified immediately upon its discovery. Affected customers were promptly notified on the same day through both email and SMS messages, ensuring they were aware of the situation. RHB has indicated that new e-statements are currently being dispatched to these customers.
Ongoing Investigation

RHB Banking Group confirmed that an investigation is underway to ascertain the root cause of the technical issue that led to the e-statement error. This inquiry aims to understand the full scope of the incident and to implement measures to prevent recurrence.
Scope of Impact

The error specifically affected the issuance of current account e-statements sent via email. The banking group has assured that the impact was confined to a minimal percentage of its retail customer base in Malaysia, with less than 0.50 per cent of customers receiving incorrect or erroneous statements.

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How many RHB customers were impacted by the e-statement error?

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