How many times did Optus allegedly fail to provide emergency call access?

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Optus Allegedly Failed to Provide Emergency Call Access on 1,005 Occasions

Optus is alleged to have breached its legal obligations on 1,005 separate occasions by failing to provide access to Australia's emergency-call service. The Australian Communications and Media Authority (ACMA) has initiated Federal Court proceedings, seeking penalties of up to A$250,000 for each contravention.
Allegations of Repeated Breaches

The communications regulator has formally accused Optus Mobile of contravening two legal obligations related to the emergency-call service. These alleged failures occurred during an outage in September 2025, impacting thousands of users and, in a tragic consequence, were linked to two fatalities.
Regulatory Action and Penalties

The ACMA's action in the Federal Court signifies a significant regulatory response to the service failures. The pursuit of penalties, totalling potentially over A$250 million if the maximum is applied to each breach, underscores the seriousness with which these alleged failures are being treated.
Optus's Response to Proceedings

Optus has acknowledged the court proceedings initiated by the ACMA. The company stated that it continues to make investments aimed at enhancing network resilience and reinforcing its operational systems and processes in response to these events.

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How many times did Optus allegedly fail to provide emergency call access?

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