How many times did Optus allegedly fail its emergency call service obligations?

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Optus Allegedly Breached Emergency Call Obligations Over 1,000 Times

Optus allegedly failed to meet its legal obligations concerning the emergency-call service on 1,005 occasions. These failures involved both providing access to the emergency service and ensuring calls were correctly routed to their intended destinations. The Australian Communications and Media Authority (ACMA) has initiated Federal Court proceedings against Optus Mobile regarding an outage that occurred in September 2025.
Federal Court Proceedings Initiated

The ACMA has launched Federal Court proceedings against Optus Mobile, citing breaches of its legal obligations. This action stems from a significant outage experienced in September 2025, which affected the company's emergency-call service. The regulator is seeking penalties for each instance of non-compliance.
Specific Breaches Detailed

The core of the allegations centres on Optus's failure to provide access to Australia's emergency-call service and to ensure that calls were successfully carried to the relevant termination point. These failures are alleged to have occurred on 1,005 separate occasions, indicating a systemic issue with the service's reliability.
Potential Penalties Highlighted

For each of the 1,005 contraventions, the ACMA is seeking penalties of up to A$250,000. This signifies the seriousness with which the regulator views these alleged breaches and the potential financial ramifications for Optus.
Optus Response to Proceedings

Optus has acknowledged the Federal Court proceedings initiated by the ACMA. In its response, the company stated that it continues to make investments aimed at enhancing its network resilience and strengthening its internal systems and processes.

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How many times did Optus allegedly fail its emergency call service obligations?

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