How much revenue are Hong Kong merchants losing monthly due to payment friction?

Question

Accepted Answer

Hong Kong Merchants Face Significant Monthly Revenue Loss Due to Payment Friction

A substantial majority of Hong Kong merchants are experiencing a monthly erosion of their revenue, with 91% reporting losses ranging from 1% to 10%. This financial drain is attributed to various facets of payment friction, a pervasive issue impacting ecommerce performance.
Payment Failures and Hidden Costs Impede Revenue

The data indicates that payment friction encompasses a range of problems, including payment failures, undisclosed fees, chargebacks and disputes, delays in settlement, and the complexities associated with integrating multiple payment vendors. These combined factors contribute to a consistent loss of potential income for businesses operating in the region.
Widespread Impact Across Merchant Base

The report highlights that this issue is not confined to a small segment of businesses. The finding that 91% of merchants are affected underscores the widespread nature of payment friction as a drag on profitability and growth within Hong Kong's ecommerce sector.
Financial Infrastructure Identified as a Key Growth Blocker

Industry leaders view payment friction as more than just an operational cost; it is seen as a significant impediment to scaling and achieving greater revenue. Improving payment performance through robust financial infrastructure is therefore considered a critical step for Hong Kong businesses aiming for increased revenue and confident expansion into new markets.

Reading history

Hide →

This history is cleared when the page is closed.

How much revenue are Hong Kong merchants losing monthly due to payment friction?

Loading

Was this article helpful?

Helpful

Not helpful

Report an issue

1

0

0

Share with friends