How to book appointments at IRB service counters?

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Appointments at IRB Service Counters Can Be Booked Via e-Janji Temu

Beginning July 1, all tax service counters at the Inland Revenue Board (IRB) will operate on an appointment-only basis. These appointments can be secured through the e-Janji Temu online system, accessible via the IRB's official website. The IRB has implemented this change to manage customer flow at its branch offices, satellite centres, and revenue service centres (PKH).
Online Appointment System Available

Customers can schedule their visits to IRB service counters by utilising the e-Janji Temu platform. This system is accessible through the official IRB website at www.hasil.gov.my. The introduction of this online booking system marks a shift in how the public can access counter services.
Operating Hours and Locations

The IRB service counters, including those at branch offices, satellite centres, and revenue service centres (PKH), will operate during specific hours. These hours are set from 8 am to noon, with variations potentially depending on the working days of each respective state. This standardised operating window aims to streamline service delivery.
Adherence to SOPs Advised

The IRB has also advised customers with scheduled appointments to ensure their Covid-19 Risk Status is updated on the MySejahtera application. Compliance with all standard operating procedures established by the government is also required to help curb the spread of the Covid-19 pandemic. These measures are in place to ensure the safety of both staff and the public.
Alternative Enquiry Channels

For those with general enquiries, the IRB provides several alternative channels for assistance. Customers can contact the Hasil Care Line at 03-8911 1000, or 603-8911 1100 for international callers. Additionally, enquiries can be made through HASiL Live Chat or by submitting a Feedback Form on the IRB's official portal.

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How to book appointments at IRB service counters?

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