How widespread is the Maxis 4G network outage?

Question

Accepted Answer

Maxis 4G Network Outage Primarily Affects Hotlink and Ookyo Customers in Specific Areas

Maxis is currently addressing service interruptions impacting Hotlink and Ookyo customers, primarily related to its 4G network. The disruptions have been reported by users in Kuala Lumpur and Petaling Jaya, with devices showing only 3G connectivity as a result of the issue. Maxis has acknowledged the problem and is actively working towards a resolution, though a specific timeline for service restoration has not yet been provided.
Service Interruptions Affecting Hotlink and Ookyo Subscribers

Customers using Maxis's Hotlink and Ookyo services have reported experiencing disruptions. These interruptions appear to be linked to the underlying Maxis network infrastructure. The company has issued an apology to affected customers, assuring them that efforts are underway to rectify the situation promptly.
Reports of 4G Network Issues and 3G Fallback

Users have indicated that the primary problem lies with the Maxis 4G network. As of the afternoon of October 7, 2019, several individuals noted a loss of internet connection, with their mobile devices reverting to displaying only 3G service. This suggests a significant issue impacting the 4G capabilities of the network.
Geographic Concentration of Reported Issues

The reported service interruptions have been confirmed to affect users located in Kuala Lumpur and Petaling Jaya. While these are the specific areas where the problem has been observed and reported, the full extent of the outage beyond these locations is not detailed.
Maxis Acknowledges and Works on Resolution

Maxis is aware of the ongoing service interruptions and is actively engaged in resolving the issue. The company has stated that it is working diligently to restore services as quickly as possible. Customers will be notified once services are fully back online.

Reading history

Hide →

This history is cleared when the page is closed.

How widespread is the Maxis 4G network outage?

Loading

Was this article helpful?

Helpful

Not helpful

Report an issue

1

0

0

Share with friends