How will 99 Speedmart ensure customer respect during disputes?

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99 Speedmart Emphasises Professional Customer Treatment and Legal Recourse Amidst Dispute

99 Speedmart has stated that its employees are prohibited from using force against customers and are mandated to treat all patrons with professionalism and respect. The company indicated it reserves the right to pursue legal action against those making unsubstantiated claims. This commitment to respectful customer interaction is part of the company's operational guidelines.
Company Policy on Employee Conduct

The company, through its legal representative Gabriel Susayan, has asserted that its policy explicitly forbids employees from employing force when dealing with customers. This directive underscores a commitment to maintaining a professional environment, ensuring that all individuals are treated with dignity regardless of the circumstances of an interaction. The emphasis is on de-escalation and adherence to company protocols in managing customer-related incidents.
Stance on Unverified Allegations and Legal Action

99 Speedmart has indicated its intention to take legal action if faced with baseless allegations. This stance aims to protect the company's reputation and deter the spread of misinformation. The company is cooperating with the ongoing police investigation into a recent incident, and will consider further action based on its findings.
Cooperation with Law Enforcement Investigations

Following a dispute at one of its outlets in Lorong Maarof, Bangsar, 99 Speedmart has confirmed its full cooperation with the police. The authorities are investigating two conflicting reports related to the incident, one from the trader alleging assault and another from the store claiming attempted theft. The company stated it will take appropriate action against any employee found to have acted outside their duties or company policy.

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How will 99 Speedmart ensure customer respect during disputes?

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