How will FWCMS remove case-by-case foreign worker quota processing?

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The FWCMS removes case-by-case foreign worker quota processing by requiring all quota applications to be submitted and scheduled through a central online system under Kesuma, rather than handled through individual appointments with the Home Ministry.

Kesuma has abolished the previous case-by-case process for foreign worker quota applications and shifted all requests to be submitted and processed through the Foreign Workers Centralised Management System (FWCMS). Human Resources Minister Datuk Seri R. Ramanan said this eliminates queues and congestion because employers no longer need to approach the ministry for expedited treatment or to secure appointments manually. He also said neither he nor ministry officials will be involved in the application process, with everything handled through the system for transparency.
All quota requests move to one central online submission and scheduling flow
Under the new approach, employers must submit foreign worker quota applications through the FWCMS. After submission, relevant regulatory agencies conduct engagement sessions and then forward recommendations to the One Stop Centre (OSC) for consideration. The system also provides scheduled appointment dates and times through FWCMS, replacing the need for case-by-case appointments.
The previous manual KDN appointment requirement is replaced
Ramanan explained that under the earlier process, employers had to secure Home Ministry (KDN) appointments on a case-by-case basis, often facing long travel and uncertainty about whether they would be attended to the same day. He described situations where applicants would queue and later be told to return because queue numbers had run out. In contrast, employers now apply online, upload documents, and follow the structured online appointment scheduling provided by FWCMS.
Kesuma runs the system end-to-end for transparency
Kesuma said it owns the FWCMS source code and has super administrator access, and the minister rejected claims that the system lacks transparency. He also stated explicitly that there is no involvement from his office or other named senior officials in the application process, and no need to contact them to request expedited quotas. This design is presented as a way to ensure approvals are processed through the system rather than through individual handling.
Implementation starts with 22,476 previously manual quota applications
The ministry will begin by processing 22,476 quota applications involving 548 companies that had previously been submitted manually. For eligibility before applying for foreign workers, employers must first advertise vacancies to Malaysians via MYFutureJobs and obtain approval under Section 60K of the Employment Act 1955. Only after those steps are satisfied can employers proceed through the OSC system using the FWCMS workflow.

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How will FWCMS remove case-by-case foreign worker quota processing?

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