How will JIM ensure voters can return from Singapore without difficulty?

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JIM will ensure voters can return from Singapore without difficulty by running continuous system monitoring at key entry points and switching to manual inspection procedures if disruptions occur.

JIM has intensified readiness to the highest level by continuously monitoring inspection systems at the Sultan Abu Bakar Complex (KSAB) and the Sultan Iskandar Building (BSI). Its technical team will monitor system performance around the clock to troubleshoot immediately, and if the system goes down, manual procedures will be used to keep inspections at Immigration, Customs and Quarantine (ICS) complexes running without disruption. The Home Minister has also assured that a comprehensive mitigation plan will be activated if any system disruptions occur.
Continuous monitoring of inspection systems at KSAB and BSI
JIM said its inspection systems at KSAB and BSI are operating normally. It is using the existing system and not a new one, while keeping continuous monitoring at Malaysia-Singapore entry points.
Technical troubleshooting around the clock
JIM’s technical team will monitor the system’s performance 24 hours a day. The stated aim is to identify any disruptions immediately and address them through prompt troubleshooting.
Manual procedures if the system goes down
If the inspection system becomes unavailable, JIM will implement manual procedures. This is intended to ensure inspections at ICS complexes continue without disruption even during any downtime.
A mitigation plan if disruptions happen
The Home Minister assured that his ministry will activate a comprehensive mitigation plan if system disruptions occur. JIM also framed the operational goal as maintaining a problem-free system on polling day, so voters in Singapore can return to carry out their civic responsibility without difficulty.

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How will JIM ensure voters can return from Singapore without difficulty?

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