How will KTMB manage passenger transfers during the RTS Link works?

Question

Accepted Answer

KTMB to Implement Bus Transfers for Passengers During RTS Link Project Works at JB Sentral

Keretapi Tanah Melayu Berhad (KTMB) will temporarily suspend train services at JB Sentral Station from June 11 to accommodate the launching of the truss structure for the Johor Bahru–Singapore Rapid Transit System (RTS) Link Project. During this period, passengers on specific ETS trains will be provided with an intermediary bus service to complete their journeys between Kempas Baru Station and JB Sentral.
Bus Service Between Kempas Baru and JB Sentral

Passengers travelling on the ETS EP9535 and EG9449 trains will be rerouted to an intermediary bus service. This bus service will operate between Kempas Baru Station and JB Sentral, ensuring that affected travellers can still reach their destinations despite the station closure.
Designated Pick-up and Drop-off Points

To facilitate the bus transfers, designated areas for passenger pick-up and drop-off will be established at both Kempas Baru Station and JB Sentral Station. These specific locations are intended to streamline the process and manage passenger flow efficiently during the operational adjustments.
Passenger Assistance and Guidance

KTMB will deploy staff and ambassadors at both Kempas Baru Station and JB Sentral Station to provide assistance to passengers. These personnel will be available to guide travellers, answer queries, and ensure a smooth transition between train and bus services. Passengers are strongly advised to follow all posted signs and instructions given by the staff to ensure their safety and facilitate movement.
Information and Support Channels

For passengers requiring further information or clarification regarding the temporary suspension and transfer arrangements, KTMB has provided a dedicated contact channel. Affected passengers can reach out to the KTMB Call Centre at 03-9779 1200 for assistance and details pertaining to their travel plans.

Reading history

Hide →

This history is cleared when the page is closed.

How will KTMB manage passenger transfers during the RTS Link works?

Loading

Was this article helpful?

Helpful

Not helpful

Report an issue

1

0

0

Share with friends