How will manual enforcement differ from the ANPR system in Penang?

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Manual Enforcement to Replace ANPR System Following System Review

The Penang Island City Council (MBPP) will transition to manual enforcement for traffic summonses, entirely halting the use of its automated number plate recognition (ANPR) system. This change follows a review of the ANPR system due to public concerns and limitations, with 29,240 summonses issued between 2025 and August this year to be cancelled. A total of RM266,160 in payments for these summonses will also be refunded.
Cancellation of ANPR Summonses and Refunds

A total of 29,240 summonses issued via the ANPR system between 2025 and August will be cancelled by the Penang Island City Council (MBPP). Accompanying this, the council will refund RM266,160 in payments already received for these specific summonses. This measure aims to address issues where the ANPR system incorrectly issued parking summonses, particularly for vehicles briefly stopping to drop off passengers, as the system could not differentiate between parking violations and legitimate stops.
Shift to Manual Enforcement

The ANPR summons system has been completely halted, with all future summonses to be issued manually by enforcement officers. This decision was made after considering public feedback and concerns regarding the ANPR system's limitations. The system's inability to accurately detect drivers and passengers in vehicles led to the issuance of incorrect summonses for illegal parking, prompting the council to cancel all such ANPR-issued summonses to prevent disputes.
ANPR System Re-evaluation for Monitoring Purposes

While the ANPR system will no longer be used for issuing enforcement summonses, it will be retained for monitoring purposes. The council is undertaking a review of the system to determine its future role, focusing solely on observation rather than direct enforcement actions. This ensures that while the technology's shortcomings are addressed, its potential for traffic management oversight is still explored.
Refund and Appeal Process for Paid Summonses

Individuals who have already paid summonses issued under the ANPR system can submit claims for refunds by September 30. Furthermore, those who received summonses for failing to pay parking fees despite completing payment within the stipulated 10-minute grace period are also eligible to appeal for cancellation and a refund if payment has already been made. Supporting documentation, such as payment receipts and bank statements, will be required for these claims.

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How will manual enforcement differ from the ANPR system in Penang?

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