How will MYAirline compensate 125,000 affected passengers nationwide?

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MYAirline Compensation and Passenger Assistance Underway

The Malaysian Aviation Commission (Mavcom) has assured that MYAirline will be addressed accordingly, with efforts underway to assist the approximately 125,000 passengers affected by the airline's abrupt service suspension on October 12. Affected passengers are directed to contact MYAirline's customer care service at customercare@myairline.my to initiate the refund process.
Passenger Refund Process

Passengers seeking refunds for their purchased tickets are instructed to directly contact MYAirline's customer care service via email at customercare@myairline.my. This channel is designated for initiating the refund process for all affected travellers. The customer care service is available daily from 7 am to 12 midnight.
Mavcom's Role and Support Channels

Mavcom is actively involved in addressing the situation and has established specific channels for passenger inquiries and complaints. Affected passengers can reach out to Mavcom's consumer hotline at 1800-18-6966 within Malaysia. Additionally, Mavcom can be contacted via email at consumers@mavcom.my or enquiries@flysmart.my for any questions or to file complaints regarding the service suspension.
Broader Industry Assistance

In response to the disruption, other aviation stakeholders are extending support to stranded passengers. Malaysia Airports Holdings Berhad (MAHB) has deployed resources at its airports to provide assistance. Major airlines, including AirAsia, Malaysia Airlines, and Batik Air, are also offering help to those impacted by MYAirline's cessation of operations.

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How will MYAirline compensate 125,000 affected passengers nationwide?

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