How will patients communicate with staff at the centre?

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Patient-Staff Communication Protocols at the Quarantine Centre

Patients at the quarantine and treatment centre will primarily communicate with staff through a dedicated private WhatsApp channel, utilising a specific number for text-based interactions. In urgent situations, patients can utilise intercoms and panic buttons, including one located in the bathroom, to alert healthcare workers. Healthcare professionals in the control area will maintain visual oversight of patients and can issue audible instructions via a public address system.
Secure Text-Based Communication

A private WhatsApp channel has been established to facilitate communication between patients and healthcare personnel. Patients will be provided with a designated mobile number to send text messages, enabling them to reach out to staff without direct physical contact. This system is designed to streamline communication and manage manpower efficiently, as explained by Dr. Siti Sarah Mohd Shukor, Senior Principal Assistant Director of the Health Ministry’s Healthcare Facilities Planning Section.
Emergency Alert Systems

For immediate assistance, the facility is equipped with intercoms and strategically placed panic buttons. These are accessible to patients, including a specific button located within the bathroom facilities, to signal any urgent medical or personal needs. These systems are integrated into the control area, ensuring that healthcare workers can respond promptly to emergencies.
Visual Monitoring and Audible Instructions

Healthcare workers stationed in the control area will have the ability to monitor patients visually through transparent partitions. This allows for continuous observation of patient well-being and immediate identification of any distress. Furthermore, a public address (PA) system is readily available, enabling staff to deliver audible instructions and updates to patients across the facility, further minimising the need for direct physical interaction.

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How will patients communicate with staff at the centre?

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