How will QEH improve communication with patients and families about wait times?

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Queen Elizabeth Hospital to Enhance Patient and Family Communication Regarding Waiting Procedures and Treatment Priorities

Queen Elizabeth Hospital (QEH) will implement improvements in communication with patients and their families concerning waiting procedures and the prioritisation of treatment at the Emergency and Trauma Department (ETD). These measures are part of the hospital's ongoing efforts to address concerns highlighted by recent public feedback. The hospital aims to provide clearer information to those seeking medical care and their accompanying individuals.
Strengthening Night-time Monitoring of Public Areas

QEH plans to enhance its monitoring of public areas, specifically the lobby, public corridors, and waiting areas, during night-time hours. This initiative is intended to address observations of crowded conditions and individuals resting in these spaces overnight. The increased vigilance aims to ensure a more orderly environment within the hospital premises after dark.
Reviewing Canteen Operating Hour Communications

The hospital will also review its communication strategies regarding the operating hours of its canteen. This review is in response to feedback suggesting confusion or lack of clarity about when the canteen is accessible. Ensuring accurate and readily available information about the canteen's service times is a key aspect of improving the overall patient and visitor experience.
Improving Information on Waiting Procedures and Priorities

A significant focus of the planned improvements is to enhance communication with patients and their families about the ETD's waiting procedures and treatment priorities. This includes clarifying how the triage system operates, ensuring that patients understand that critical cases are prioritised over others, regardless of their initial queue number. The aim is to manage expectations and provide a more transparent process for individuals seeking emergency care.

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How will QEH improve communication with patients and families about wait times?

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