How will Socar users claim refunds for their remaining wallet balances?

Question

Accepted Answer

Socar Users Can Request Full Refunds for Remaining Wallet Balances

Socar users in Malaysia can claim a full refund for any remaining balance in their Socar Wallet. The car-sharing platform has ceased accepting new top-ups and monthly pass subscriptions, with existing subscriptions being refunded on a prorated basis. Users have been notified within the app about the service's cessation on August 31st, 2026, and the process for requesting their refunds.
Wallet Balance Refund Process

Effective immediately, Socar will no longer permit users to add funds to their Socar Wallet or subscribe to new monthly passes. For those with existing monthly pass subscriptions, refunds will be calculated and issued on a prorated basis according to the unused portion of their subscription period. The platform has communicated these changes and the refund procedure to its user base through in-app messages and notifications.
Service Cessation and Alternative Options

Socar's operations in Malaysia are scheduled to conclude on August 31st, 2026. While Socar itself is ceasing its services, its peer-to-peer car-sharing platform, Trevo, will continue to be available in Malaysia. Trevo functions as a platform where vehicle owners can rent out their cars to others, akin to an "Airbnb" model for vehicles.
Background of Socar's Operations

Launched in 2018, Socar established a presence by deploying its fleet across various strategic locations, including condominium car parks, shopping malls, and transportation hubs, aiming to provide convenient on-demand car rentals. The service allowed users to rent vehicles by the hour, with app-based management for vehicle inspection, unlocking, and return, positioning itself as a potential alternative to car ownership. At its peak, Socar reported 1.9 million members in Malaysia and held over 90% of the local car-sharing market.

Reading history

Hide →

This history is cleared when the page is closed.

How will Socar users claim refunds for their remaining wallet balances?

Loading

Was this article helpful?

Helpful

Not helpful

Report an issue

1

0

0

Share with friends