How will ticket holders obtain refunds for the cancelled concerts?

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Ticket holders can obtain refunds by contacting WGW Entertainment, Bigg World, and TICKET2U.

Ticket holders for Emil Chau's cancelled November concert in Penang are advised to reach out to WGW Entertainment, Bigg World, and the ticket seller TICKET2U to initiate the refund process. The cancellation, announced by Galaxy Group, the concert promoter, stems from the financial difficulties and contractual breaches by WGW Entertainment Sdn Bhd and Bigg World.
Contact points for refund inquiries

Individuals who purchased tickets for the Emil Chau concert should directly contact WGW Entertainment and Bigg World, the entities identified as responsible for the event's organisation and financial matters. Additionally, the designated ticket seller, TICKET2U, is also a point of contact for those seeking refunds. These entities are expected to manage the process of returning funds to ticket holders.
Reasons for concert cancellation

The cancellation of the November 23rd concert at Spice Arena in Penang was attributed to the financial problems faced by WGW Entertainment Sdn Bhd and Bigg World. The statement also cited the failure of these companies to adhere to the contractual obligations as stipulated. These issues led Galaxy Group to decide on the cancellation to protect the artist's rights and safety.
Responsibility for losses

Galaxy Group has clarified that all financial losses resulting from the cancellation are to be borne by WGW Entertainment Sdn Bhd and Bigg World. This statement underscores the accountability of these two companies for the circumstances leading to the event's cancellation and the subsequent need for refunds. The promoter also indicated that legal action would be pursued to recover its own losses.

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How will ticket holders obtain refunds for the cancelled concerts?

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