How will water consumption be prorated under new SPAN rules?

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Water Consumption Proration Under New SPAN Guidelines

Effective June, Pengurusan Air Selangor Sdn Bhd (Air Selangor) will implement new guidelines from the National Water Service Commission (SPAN) regarding the proration of water consumption. Under these updated rules, actual water usage recorded after meter readings will be used to prorate bills that were previously based on approximated calculations. This adjustment aims to ensure accurate billing for all consumers.
Implementation of SPAN Guidelines

The new SPAN guidelines will be put into effect by Air Selangor starting in June. These regulations mandate that water bills issued based on approximated calculations will be adjusted. The adjustment will reflect the actual water consumption measured in the month following the meter readings at users' premises.
Billing Adjustments for Consumers

Actual bills that were issued before the implementation of these SPAN guidelines will undergo adjustments in the subsequent billing cycles. Air Selangor anticipates that these adjustments will be fully completed by July 2020, as a complete billing cycle typically requires approximately one month to process.
Handling of Overcharged Amounts

For consumers who have already paid bills that were found to be overcharged due to the previous approximation method, the excess amount will be recorded as a credit in their accounts. This credit can then be applied to future bills.
Communication and Transparency

Air Selangor plans to update all infographics on its social media platforms to clearly illustrate the new water consumption calculation mechanism. This initiative is intended to provide clearer information to consumers regarding the changes in their billing process.

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How will water consumption be prorated under new SPAN rules?

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