Should MyEG refund fees for foreign worker permit renewals?

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MyEG Should Refund Fees for Foreign Worker Permit Renewals

Kota Melaka MP Khoo Poay Tiong has asserted that MyEG Services Bhd should reimburse employers for fees collected for foreign worker permit renewals. This call stems from allegations that MyEG misled employers by continuing to offer and collect payment for these services even after their business license was suspended and their contract for such services was discontinued. MyEG, however, denies misrepresenting its services and maintains that all operations continue as per government terms.
Allegations of Misleading Practices

Khoo Poay Tiong has accused MyEG of dishonesty in its dealings with employers seeking to renew foreign worker permits. He stated that the company continued to collect money for these services despite its business license suspension in February. Furthermore, he highlighted that when employers sought updates on their applications, MyEG allegedly claimed their system was down, which Khoo described as misleading given that their contract for these services had been terminated.
Removal of Renewal Link

As evidence of MyEG's alleged misleading practices, Khoo Poay Tiong pointed out that the link for foreign worker permit renewal applications was removed from the company's website. He noted this occurred after he raised the issue in Parliament, suggesting an attempt to obscure their continued collection of fees. Khoo mentioned that some employers had contacted him, having applied for renewals for multiple workers, indicating a significant amount of money potentially collected under these disputed circumstances.
MyEG's Response and MP's Rebuttal

In response to the allegations, MyEG issued a statement denying any misrepresentation of its online services. The company asserted that all services are being provided in accordance with the terms and conditions set by the Malaysian government and suggested that Khoo's claims were merely his personal opinion. However, Khoo Poay Tiong countered these assertions by stating that he possesses written evidence, including emails and text messages, to substantiate his claims regarding MyEG's conduct.

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Should MyEG refund fees for foreign worker permit renewals?

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