Under what conditions can affected MacBook Pro users get a free battery replacement?

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Affected MacBook Pro Users May Qualify for Free Battery Replacements Under Specific Conditions

MacBook Pro users experiencing charging issues after updating to macOS Big Sur 11.2.1 may be eligible for a free battery replacement if their device cannot charge beyond 1 per cent. This offer specifically addresses a problem affecting a small number of 2016 and 2017 MacBook Pro models. To determine eligibility, users must check their battery health status and, if indicated, seek assessment from an authorised Apple service provider.
Specific MacBook Pro Models Eligible for Consideration

The free battery replacement program is designated for a select range of MacBook Pro units manufactured in 2016 and 2017. These include the MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports), MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports), MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports), MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports), MacBook Pro (15-inch, 2016), and MacBook Pro (15-inch, 2017). The software update macOS Big Sur 11.2.1 was released to address various issues, including this charging problem.
Procedure to Check Battery Health and Eligibility

To ascertain if a MacBook Pro qualifies for the free battery replacement, users are instructed to navigate to the Apple menu, then select System Preferences, followed by Battery. Within the Battery settings, users should choose the Battery tab and then select Battery Health. This diagnostic step is crucial for identifying the extent of the issue.
Action Required if Battery Health Status Indicates a Problem

If the battery health status displays "Service Recommended," users are advised to contact Apple. Following this consultation, an authorised Apple service provider will conduct an examination of the MacBook Pro. This assessment will determine whether the specific unit meets the criteria for a complimentary battery replacement. If the status shows "Normal," a battery replacement is deemed unnecessary.

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Under what conditions can affected MacBook Pro users get a free battery replacement?

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