Were shoppers or staff the main reason for the KWC queue?

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Staff reporting for duty were the primary cause of the queue outside Kenanga Wholesale City (KWC).

The lengthy queue observed outside Kenanga Wholesale City (KWC) was predominantly caused by employees reporting for work, not by shoppers seeking to purchase clothing. KWC Fashion Wholesale, the mall's operator, clarified that the crowd was a consequence of the stringent precautionary and hygiene measures implemented since February in response to Covid-19. These protocols, while necessary for safety, contributed to delays during staff entry.
Precautionary Measures Led to Delays

KWC Fashion Wholesale implemented comprehensive health and safety protocols, including mandatory face mask usage, hand sanitisation, temperature checks, and the recording of contact information for all individuals entering the mall. Social distancing measures, requiring a one-meter separation, were also enforced. The meticulous nature of these procedures, designed to mitigate the spread of Covid-19, significantly extended the time required for entry, leading to the formation of queues.
Operational Adjustments to Manage Entry

To address the congestion caused by the thorough safety checks, management decided to streamline registration processes and increase staffing levels dedicated to entry management. This adjustment aimed to expedite the flow of people while maintaining the required safety standards. By the afternoon, observations indicated that the queue had visibly receded, suggesting that these operational adjustments were having a positive impact.
Mall Operations and Staffing Schedules Contributed

The wholesale mall houses approximately 800 offices and businesses, many of which resumed operations under the conditional movement control order (CMCO). Building management confirmed they were undertaking necessary safety measures, including temperature screenings and the collection of entry details for all personnel. The staggered clock-in times for staff, with some reporting at 9 am and others at 10 am, also contributed to the concentrated queue during specific periods.

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Were shoppers or staff the main reason for the KWC queue?

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