What action is taken on complaints of high prices?

Question

Accepted Answer

Ministry Action on High Price Complaints

The Domestic Trade and Cost of Living Ministry (KPDN) has stated that no excessive pricing of food and drinks has been found at Ramadan bazaars and other premises nationwide. The ministry actively investigates complaints regarding high prices, with a commitment to taking action within 24 hours of receiving official reports through the Aduan Suri platform.
Investigation of Pricing Practices

Following media reports and public concerns about excessively high prices, KPDN deputy minister Fuziah Salleh confirmed that checks were conducted across various retail environments. These included Ramadan bazaars, markets, supermarkets, mini markets, and grocery stores nationwide. The ministry’s assessment found no instances of significant price hikes in these locations during the fasting month.
Consumer Complaint Mechanism

KPDN encourages consumers who encounter excessively high prices to lodge official complaints via the Aduan Suri platform. The ministry views such reports seriously and has established a system for prompt follow-up. This platform serves as the primary channel for consumers to report potential price gouging and other related issues.
Response to Price Tag Violations

Beyond complaints about high prices, the ministry also addresses other regulatory matters. As of the reporting period, KPDN had received 307 complaints specifically related to traders failing to display price tags. This indicates a focus on ensuring transparency in pricing for consumers.
Overall Complaint Volume

This year, the Aduan Suri platform has recorded a total of 1,879 complaints nationwide. Of these, 142 complaints were registered in Penang, highlighting the ongoing engagement of the public in reporting issues related to trade and consumer costs.

Reading history

Hide →

This history is cleared when the page is closed.

What action is taken on complaints of high prices?

Loading

Was this article helpful?

Helpful

Not helpful

Report an issue

3

0

0

Share with friends