What action should be taken if charged the RM1 fee at a bank ATM?

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Customers Charged the RM1 Fee at Bank ATMs Should Report to Bank Negara Malaysia

If customers are charged the RM1 interbank ATM withdrawal fee when using an ATM owned by a bank, they should lodge a complaint with Bank Negara Malaysia (BNM). BNM will then initiate follow-up actions against the banking institution responsible for the charge.
Clarification on Fee Exemption Scope

The RM1 interbank ATM withdrawal fee exemption, effective from July 1, specifically applies to ATMs that are owned and operated by banks. This category constitutes 84 per cent, or approximately 16,000 ATMs, across Malaysia. ATMs operated by independent, non-bank entities under separate commercial agreements are excluded from this waiver.
Identifying Bank-Owned ATMs

Consumers can readily identify bank-owned ATMs as they typically display the logo of a specific bank. ATMs operated by private companies, which do not fall under the exemption, generally do not carry a bank's logo. These independent operators function under commercial agreements distinct from those of traditional banks.
Reporting Mechanism for Incorrect Charges

Bank Negara Malaysia has provided guidance for consumers who are still subjected to the RM1 fee at bank-owned ATMs. Such customers are advised to submit a formal complaint to the central bank. This reporting mechanism allows BNM to investigate the matter and take appropriate measures against the defaulting bank.

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What action should be taken if charged the RM1 fee at a bank ATM?

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