What are hotels experiencing regarding bookings and cancellations?

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Hotels Face Mixed Impact on Bookings and Cancellations Due to Haze

Hotels are experiencing a mixed impact on bookings and cancellations, with some reporting a slower pace in dining reservations and a few room booking cancellations directly attributed to the haze situation. While some serviced residences have maintained near full occupancy with no cancellations thus far, a general weakness in future bookings is anticipated if the haze persists for several weeks.
Queries and Slower Dining Reservations

Hotels have received numerous inquiries from clients and guests expressing concern about the prevailing haze conditions. This concern is translating into a noticeable slowdown in dining reservations at some establishments. For instance, the Fairmont Singapore and Swissotel The Stamford reported receiving such queries and observed a less active trend in dining bookings.
Direct Cancellations and Future Booking Weakness

The haze has directly led to a few cancellations of room bookings across various hotels. While the immediate impact is described as minimal by some, like Pan Pacific Hotels Group, there is an expectation of a relative weakness in future bookings. Analysts from OCBC Investment Research noted that a prolonged haze, potentially lasting several weeks, could weigh on hotel performance and may cause organisations to cancel outdoor events.
Serviced Residences Maintain Occupancy

In contrast to some hotels, serviced residences have largely maintained their occupancy rates. The Ascott Ltd., which operates several serviced residences under brands like Ascott, Citadines, and Somerset, reported that their Singapore residences were running at almost full occupancy. Importantly, this sector has not experienced any apartment cancellations to date, despite the challenging environmental conditions.
Proactive Measures and Staff Briefings

In response to the haze, hotels are implementing precautionary measures to support their guests. The Ascott Ltd., for example, has made masks available to guests and has briefed its staff to advise visitors on necessary precautions. This proactive approach aims to mitigate guest concerns and ensure their well-being during the period of poor air quality.

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What are hotels experiencing regarding bookings and cancellations?

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