What are major hotel chains doing to boost guest confidence?

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Major Hotel Chains Implement Enhanced Cleaning Protocols to Restore Guest Confidence

Leading hotel groups including Marriott International, Hilton, and Hyatt are undertaking significant overhauls of their housekeeping and cleaning standards. These initiatives aim to reassure travellers and encourage a return to traditional hotel stays by implementing advanced sanitation technologies and rigorous cleaning protocols. The focus is on creating a safer environment through a combination of new partnerships, technological integration, and dedicated staff roles.
Marriott International Adopts High-Tech Sanitation Methods

Marriott International is introducing advanced sanitation strategies, including the deployment of electrostatic sprayers and the use of hospital-grade disinfectants. The company is also exploring the application of ultraviolet technology for the sanitisation of items such as room keys and shared staff devices. These measures represent a significant investment in cutting-edge technology to ensure thorough disinfection across its properties.
Hilton Partners for New Cleaning Procedures and Contactless Services

Hilton has collaborated with RB, the manufacturer of Lysol and Dettol, and the Mayo Clinic to develop updated cleaning procedures. These protocols specifically target high-touch surfaces like light switches, door handles, TV remote controls, and thermostats. Furthermore, Hilton is enhancing its contactless Digital Key service, enabling guests to use their mobile devices for check-in, room selection, and room access, thereby minimising physical interactions.
Hyatt Establishes Hygiene Management and Accreditation Program

Hyatt has partnered with the Global Biorisk Advisory Council (GBAC) to create new cleaning protocols and an accreditation programme. Beginning in September, each Hyatt hotel will designate a Hygiene Manager. This individual will oversee the implementation of social distancing, staff training, enhanced cleaning measures, food safety, adherence to hygiene protocols, and the control of air quality within the hotel premises.

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What are major hotel chains doing to boost guest confidence?

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