What are the main criticisms against the Smart Selangor bus app?

Question

## The Smart Selangor bus QR code system faces criticism for being unreliable, inefficient, and exclusionary toward passengers without smartphones

Accepted Answer

Transit advocates have raised concerns regarding the mandatory QR code system implemented for the Smart Selangor free bus service, describing the digital requirement as a significant hindrance to smooth operations. The primary objections focus on the system's technical instability, the operational delays it causes for both drivers and commuters, and the potential exclusion of specific demographic groups who lack access to smartphone technology.

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What are the main criticisms against the Smart Selangor bus app?

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