What are the daily operating hours of the hotline now?

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Acres Wildlife Hotline Reduces Operating Hours

The wildlife rescue hotline operated by the Animal Concerns Research and Education Society (Acres) will now be manned daily from 7am to 1am. This change signifies a reduction from its previous 24-hour operation, a shift implemented due to funding constraints and an increased volume of animal rescues and rehabilitation cases.
Reduced Daily Coverage

Effective June 15, the hotline will no longer be accessible around the clock. While it will continue to operate for 18 hours each day, from 7am to 1am, the period between 1am and 7am will see reduced service availability.
Reasons for the Change

Acres has cited a lack of funding and a rise in the number of wild animals requiring rescue and rehabilitation as the primary reasons for scaling back the hotline's operating hours. The charity has been running a 24-hour hotline for the past decade and is now unable to sustain this level of service for the full duration.
Alternative Support During Unmanned Hours

During the hours the hotline is not actively manned, Acres will offer automated guidance via WhatsApp for situations that can be managed by individuals without specialized training. Additionally, the organisation will provide alternative channels for assistance for animals necessitating urgent rescue.
Past Operations and Future Review

Previously, in January 2021, Acres reported receiving approximately 1,200 calls to its hotline monthly, with overall monthly operating costs around S$80,000. The charity stated it will periodically review its hotline operations and continue fundraising efforts to potentially hire more staff.

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What are the daily operating hours of the hotline now?

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