What are the key structural problems Hero addresses in the AMS model?

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Hero Addresses Four Key Structural Problems Within Traditional Application Managed Services (AMS) Models

Hero, an agentic platform developed by Dayos Pte. Ltd., directly confronts four significant structural issues inherent in the traditional Application Managed Services (AMS) model for Oracle and Workday systems. These issues, which have persisted for approximately two decades, pertain to the time required for deployment, the overall quality of work delivered, the long-term burden of ongoing support, and the cost structures imposed by existing AMS providers. Hero's approach aims to provide a more efficient and effective alternative for enterprise customers.
Deployment Timeframes Significantly Reduced

A primary structural problem Hero tackles is the protracted time to deploy traditional AMS engagements. While conventional AMS contracts can take several months to scope, onboard, and achieve full operational coverage, Hero's Athena Starter plan offers a drastically accelerated deployment process. This plan facilitates the transition from contract execution to having production agents actively running within the customer's Oracle or Workday tenant in as little as two weeks.
Enhanced Quality Through In-Tenant Operations

Hero enhances the quality of work by operating directly within the customer's actual system tenant. This integration allows Hero's agents to explore, plan, and validate solutions before implementation, leading to more accurate and effective resolutions. For instance, report development tickets, often a source of significant delays and quality issues in enterprise Service Level Agreement (SLA) reports, are completed 70% faster using Hero. This process involves receiving plain English requests and executing validated SQL directly within the tenant.
Alleviation of Long-Term Support Drag and Backlogs

The platform also addresses the long-term support drag and the accumulation of ticket backlogs often associated with AMS contracts. Hero demonstrates a substantial impact on ticket queues, reducing Oracle ticket backlogs by 50% within the first 30 days for Starter customers. For Pro customers, a sustained 60% reduction in the active ticket queue is achieved by the end of the first year. Furthermore, SLAs across customer engagements run 50% faster, and crucially, every ticket Hero resolves represents a cost saving for the customer, as their existing AMS provider would otherwise bill for it.

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What are the key structural problems Hero addresses in the AMS model?

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