What are the main barriers to using the ETS for holiday travel?

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The primary obstacles to utilizing the Electric Train Service (ETS) for holiday travel are the complexity of its website and the difficulty in securing tickets during peak periods.

Many travellers find the Electric Train Service (ETS) website challenging to navigate, which significantly hinders their ability to plan and book journeys. Compounding this issue, obtaining ETS tickets during holiday seasons, such as Chinese New Year, proves to be a considerable hurdle, often making it as difficult as spotting mythical creatures.
Website Navigation Issues

The ETS website presents a steep learning curve for users, making it difficult to understand and operate effectively. This lack of user-friendliness deters potential passengers who might otherwise opt for train travel over road transport. The process of finding information and completing bookings can be confusing, leading to frustration.
Ticket Availability During Peak Seasons

Securing ETS tickets during popular travel times, like festive periods, is exceptionally challenging. Demand surges significantly, and the limited availability means tickets are often sold out well in advance. This scarcity makes it nearly impossible for many travellers to book their desired journeys, forcing them to consider alternative, often less convenient, modes of transport.

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What are the main barriers to using the ETS for holiday travel?

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