What are the main reasons cited for the lack of late-night customers at Jewel?

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Restaurants on Jewel's Fifth Level Face Challenges with Late-Night Operations

Restaurants situated on the fifth level of Jewel Changi Airport are experiencing a significant deficit in late-night patronage, despite a mandate requiring them to remain operational until 3 AM daily. This operational constraint, imposed by Jewel Changi Airport Development, is proving to be a financial strain for many tenants, leading to issues of manpower shortages, resource wastage, and ultimately, a drain on business. The core of the problem appears to stem from a combination of factors related to the restaurants' offerings, their elevated location, and the general late-night traffic patterns within the complex.
Menu Offerings and Location Deter Late-Night Diners

Restaurant managers on the fifth level believe that the nature of their menus and their position on the topmost floor are primary deterrents to late-night customers. Visitors to the fifth level are often there specifically for the Canopy Park attractions, which operate until 3 AM. However, these park visitors may not be inclined to dine at the restaurants during the very late hours. One restaurant, Arteastiq, attempted to mitigate this by introducing a special "midnight high tea" menu from 10 PM to 3 AM, but this initiative failed to attract any customers.
Operational Costs Outweigh Late-Night Revenue

The financial viability of remaining open until 3 AM is a significant concern for businesses like Burger & Lobster. This establishment reported having at most one customer every half an hour after 1 AM, a volume that makes the operational costs unsustainable. These costs include not only the expense of maintaining operations but also substantial expenditure on staffing and staff transportation. The difficulty in securing personnel willing to work the night shift further exacerbates the problem, necessitating additional overtime pay and costly transport arrangements for employees.
Liquor License Restrictions Limit Appeal

For some establishments, the inability to serve alcoholic beverages after midnight further diminishes their appeal during late hours. Restaurants such as Prive and Tiger Street Lab are restricted to serving only non-alcoholic drinks past midnight because their liquor licenses expire at midnight. This limitation can significantly reduce the attractiveness of these venues for patrons seeking a late-night dining or social experience, especially when compared to an establishment like Rumours Bar & Grill on the same level, which is permitted to sell alcohol until later and reports consistent late-night business.
Declining Late-Night Footfall and Comparison with Lower Levels

The overall decline in late-night activity at Jewel is a sentiment echoed by food critic KF Seetoh, who observed that crowds dissipate after regular operating hours. In contrast, restaurants located on lower levels, such as KFC in basement two, sometimes experience continued customer flow past midnight. This trend is often attributed to more affordable food options available at these lower levels, making them a more attractive choice for late-night consumers compared to the premium offerings on the fifth level.

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What are the main reasons cited for the lack of late-night customers at Jewel?

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