What business model shift is PayPal making to improve efficiency?

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PayPal's Business Model Shift for Efficiency

PayPal Malaysia is initiating a voluntary separation scheme (VSS) for its local employees from April to August 2019, coinciding with the planned shutdown of its Kuala Lumpur operations centre. This move is driven by a change in the company's business model aimed at increasing efficiency and better aligning investments with future operational needs. The work currently handled by the Malaysian centre will be relocated to other global sites.
Rationale for Site Investment Alignment

The decision to close the Malaysia Operations Centre, which opened in 2011, stems from a regular review of PayPal's global site structure and staffing. The company stated that this evaluation ensures that support and services provided at each location effectively meet evolving customer demands. Consequently, investments are being directed towards sites deemed better equipped to support the future requirements of both customers and the company.
Impact on Malaysian Operations and Employees

All employees at PayPal Malaysia will be affected by the shutdown. The company has committed to assisting affected staff in securing new employment opportunities through various training programs designed to enhance their employability in the job market. This internal reorganization, however, is not expected to disrupt services for PayPal's customers in Malaysia.
Operational Relocation and Future Focus

Work previously performed at the Malaysian Operations Centre is being transferred to other PayPal locations globally. This relocation is part of the broader strategy to consolidate operations and enhance overall efficiency. While the specific details of the new business model are not elaborated upon, the stated objective is to optimise resource allocation and improve the company's capacity to serve future customer needs.

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What business model shift is PayPal making to improve efficiency?

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