What caused the discrepancy between the English and Malay versions of the Immigration portal?

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Discrepancy in Immigration Portal Results Due to Website Update

The differing travel status results shown on the Malay and English versions of the Immigration Department of Malaysia's website were caused by the English portal being temporarily closed for updates. While the Malay version directed graphic artist and activist Fahmi Reza to consult a physical office for his travel status, the English version indicated "No restriction" on overseas travel. This situation arose because the English version of the portal was undergoing an update process, leading to its temporary closure.
English Portal Undergoing Updates

The English version of the Immigration Department's online portal was temporarily closed to facilitate an ongoing update process. This technical measure was in place to allow for the necessary revisions and enhancements to the portal's content and functionality.
Conflicting Information Presented

Fahmi Reza highlighted the conflicting information when he posted a video showcasing the distinct results from the two language versions of the website. The Malay portal advised him to seek clarification at the nearest Immigration office, suggesting a potential issue with his travel status.
English Version Indicated No Ban

In contrast to the Malay version, the English iteration of the Immigration portal stated that Fahmi Reza faced "No restriction" regarding overseas travel. This declaration suggested that there was no impediment to him travelling abroad.
Official Statement Confirms Update Process

Immigration director-general Datuk Zakaria Shaaban issued a statement confirming that the discrepancy occurred because the English version of the portal was in the process of being updated and had been temporarily closed for this purpose. The statement implicitly confirmed that Fahmi Reza did not have an overseas travel ban.

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What caused the discrepancy between the English and Malay versions of the Immigration portal?

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