What caused the printing error on the Jalur Gemilang flag?

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Printing Error Attributed to Rushed Order and Compromised Quality Control

NE Creative Ventures has apologised for an incorrect Jalur Gemilang star appearing on attire worn by Kedah Menteri Besar Datuk Seri Muhammad Sanusi Md Nor and other dignitaries. The printing company attributed the error to a rushed last-minute order which led to a less thorough quality check. The mistake resulted in the star on the printed Malaysian flag having fewer than the official 14 points.
Last-Minute Order Impacted Production Timeline

The company acknowledged that an additional last-minute order was received, necessitating a tighter deadline for production. This compressed timeline meant that the detailed checking process, or quality control, was not as thorough as it should have been. The design was initially printed based on the received artwork file before undergoing a technical tracing process.
Oversight in Quality Control Process

NE Creative Ventures stated that an oversight occurred specifically because of the demands of the last-minute order. This led to a deviation from their usual detailed checking procedures. The company has accepted full responsibility for the mistake that resulted in the inaccurate depiction of the Jalur Gemilang star.
Commitment to Rectification and Improved Procedures

In response to the error, NE Creative Ventures has committed to providing replacement attire that adheres to the official specifications of the Jalur Gemilang. Furthermore, the company plans to tighten its standard operating procedures. This includes implementing a mandatory final artwork approval form for customers to sign before any printing commences, particularly for items featuring official symbols.

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What caused the printing error on the Jalur Gemilang flag?

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