What causes congestion at KLIA T1 departure zones currently?

Question

Accepted Answer

Current KLIA T1 Departure Zone Congestion is Caused by the Existing Layout of Customs Inspections

The current layout of Customs inspections at Kuala Lumpur International Airport Terminal 1 (KLIA T1), which utilizes Departure Screening scanners located in the departure zone after Immigration clearance, has the potential to cause congestion, particularly during peak travel periods. This issue arises from the sequential processing of passengers through immigration and then customs within the same departure area, leading to bottlenecks.
Location of Departure Screening Scanners

The Royal Malaysian Customs Department (JKDM) currently employs Departure Screening scanners positioned in the departure zone after passengers have cleared Immigration. This arrangement means that all departing travellers must pass through these scanners in the same area where other pre-boarding activities occur.
Impact on Passenger Flow During Peak Times

This specific layout has been identified as a contributing factor to congestion, especially when passenger volume increases significantly, such as during holiday seasons or peak travel hours. The sequential processing can lead to longer queues and delays in the departure zone, affecting the overall passenger experience.
Collaborative Efforts to Improve Flow

To address this, the Ministry of Transport (MOT), in conjunction with JKDM, Malaysia Airports Holdings Bhd (MAHB), and the Malaysia Border Control and Protection Agency (MCBA), is implementing a new initiative. This aims to consolidate Customs inspections at the departure gates, which is expected to allow for a smoother movement of passengers before boarding and reduce waiting times.

Reading history

Hide →

This history is cleared when the page is closed.

What causes congestion at KLIA T1 departure zones currently?

Loading

Was this article helpful?

Helpful

Not helpful

Report an issue

1

0

0

Share with friends