What causes MyDigital ID login issues during high demand?

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MyDigital ID login issues during high demand are caused by a mix of system overload and user/device access problems
During periods of high demand, many people report difficulty logging into MyDigital ID, with the immediate cause framed as authentication problems tied to high demand and system overload. The same situation is also worsened when users cannot remember their MyDigital ID password, have not downloaded and installed the MyDigital ID app, or are using older phones that struggle to run multiple apps and may freeze when MyJPJ opens MyDigital ID alongside a web browser.
High demand and system overload affect login attempts
The issue is described as being driven by high demand that leads to system overload, making it harder for users to get through the MyDigital ID login step. In practice, this translates into long waits at government counters because licence or vehicle-related details cannot be checked once the login fails or takes too long.
Password recall problems block access even after installation
Some users who have installed MyDigital ID still cannot log in because they cannot remember their MyDigital ID password. With password recall failing, the user cannot proceed to the next step inside MyJPJ, even if they have already completed counter payment and waiting time.
Not having the app installed prevents login from the start
Some people have not downloaded and installed MyDigital ID at all, which means they cannot complete the login requirement when MyJPJ redirects or requires MyDigital ID access. This leaves users unable to view the updated licence details inside MyJPJ when they are expecting the information to appear after renewal.
Older phones can freeze when MyJPJ opens MyDigital ID and a browser
Some users are on older phones that have trouble opening many apps, and the device may freeze when MyJPJ automatically opens MyDigital ID together with a web browser. Device performance problems therefore become another practical reason login cannot be completed smoothly, even when the credentials are available.

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What causes MyDigital ID login issues during high demand?

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