What causes traffic congestion at Sungai Tujuh ICQS during peak hours?

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Traffic Congestion at Sungai Tujuh ICQS Attributed to Bottleneck and Increased Vehicle Volume

Traffic congestion at the Sungai Tujuh Immigration, Customs, Quarantine and Security (ICQS) Complex during peak hours is primarily caused by a bottleneck between the Immigration and Customs counters, exacerbated by a significant increase in vehicle volume following a change in Brunei's entry charge policy. Motorists have reported waiting times of one to two hours to clear the checkpoint when travelling between Brunei and Miri.
Bottleneck Between Immigration and Customs Counters

The operational bottleneck identified between the Immigration and Customs counters at the Sungai Tujuh ICQS Complex is the main contributor to the prolonged queues experienced by travellers. This physical constraint impedes the smooth processing of vehicles, leading to backups that extend significantly during peak periods.
Increased Visitor Numbers Since December 12

A notable surge in visitors entering Miri from Sungai Tujuh has been observed, particularly since December 12. This increase is a direct consequence of the Brunei government's decision to shift its entry charges from a per-person basis to a per-vehicle basis. This policy change has incentivised more vehicle crossings, thereby intensifying the pressure on the ICQS facility.
Need for Facility Upgrades and Expansion

The Sungai Tujuh ICQS Complex, which has been operational since 2008, is now deemed to be in need of essential extension, renovation, and upgrading works. The current infrastructure, built over a decade ago, is struggling to cope with the current volume of traffic, highlighting the necessity for modernisation to accommodate present-day travel demands and ensure more efficient processing.
Current Counter Utilisation at Maximum Capacity

In an effort to mitigate the congestion, Immigration officers have already opened the maximum number of counters available, comprising ten counters in total: two designated for buses and eight for ordinary vehicles. Similarly, the Customs Department is operating at its full counter capacity to facilitate a faster throughput of vehicles and improve traffic flow through the complex.

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What causes traffic congestion at Sungai Tujuh ICQS during peak hours?

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