What challenges did recipients face during SARA purchases?

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Recipients Encountered Congestion at Hypermarkets During Peak Shopping Hours

Recipients of the Sumbangan Asas Rahmah (SARA) aid programme experienced congestion at some urban hypermarkets during peak hours, specifically between 1 pm and 2.30 pm, as they made purchases. While the overall transaction volume was high, with RM110 million spent by over 1.7 million recipients in two days, these specific timeframes saw increased customer traffic at certain retail locations.
Congestion at Urban Hypermarkets

During the initial days of the SARA programme, a noticeable challenge for recipients was the congestion observed at hypermarkets situated in urban areas. This crowding occurred primarily during the afternoon peak hours, from 1 pm to 2.30 pm, indicating a concentration of shoppers at these specific times. The Ministry of Finance noted that while MyKasih's system capacity was enhanced to process 20 per cent more transactions on the second day, congestion persisted at some locations.
On-Site Assistance for Traders and Recipients

To address the congestion and related issues faced by traders and recipients, MyKasih personnel were deployed to hypermarkets. These personnel were stationed at these locations to provide direct assistance and resolve any problems that arose during transactions. This measure aimed to facilitate smoother shopping experiences for beneficiaries of the SARA programme amidst the high volume of activity.
Advice to Shop Outside Peak Hours

In an effort to alleviate the congestion and ensure more efficient transactions, the Ministry of Finance advised the public to adjust their shopping habits. Recipients were encouraged to conduct their SARA purchases outside of peak hours, particularly during weekday mornings. This recommendation was intended to spread out the customer traffic and reduce the strain on hypermarket operations during busy periods.

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What challenges did recipients face during SARA purchases?

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