What challenges did RAYs face during its initial renovation and setup?

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RAYs faced major renovation, wet-work, and space-planning challenges in its early setup.

RAYs, which first opened in November 2023, struggled most with renovation and wet works during its early stages. Kenneth Lee said the setup demanded a lot of planning and patience, and the very small kitchen meant the operation workflow and placements had to be extremely efficient.
Renovation and wet works were the biggest early headache

Kenneth described renovation and wet works as the main difficulty when RAYs was being set up. The work required careful planning before the café could open in Section 51A, Petaling Jaya. He said the process took patience because the space had to be arranged properly from the start.
The kitchen was only about 150 square feet

Space constraints shaped nearly every operational decision. The kitchen was described as really small, at around 150 square feet including storage and a chiller. That meant every inch mattered, from the workflow to the placement of equipment and ingredients.
Efficiency had to be built into the layout

Because the café operated in such a tight space, the team had to make the workflow super efficient. Kenneth said the placements inside the kitchen and service area had to be planned carefully so the operation could run smoothly. The limited footprint also pushed the team to keep the menu focused and practical.
Brand identity was another early challenge

Beyond the physical setup, RAYs also had to establish itself as a new brand. Kenneth said they did not want to push marketing too fast because trust had to be built over time. Instead, they focused on consistency and showing up every day while improving bit by bit.

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What challenges did RAYs face during its initial renovation and setup?

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