What communication channels should Malaysians use for details on the ATM fee waiver?

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Malaysians Should Consult Their Banks' Official Channels for ATM Fee Waiver Details

Malaysians seeking further information regarding the RM1 interbank ATM withdrawal fee waiver should refer to their respective banks' official communication channels. These designated platforms are the primary sources for details on the implementation and scope of this banking industry initiative. The waiver, which became effective on July 1, 2026, aims to alleviate the cost of living and enhance banking convenience for the public.
Official Websites and Mobile Applications

Customers can access comprehensive information about the RM1 fee waiver by visiting their banks' official websites. Additionally, most financial institutions provide details through their dedicated mobile banking applications, offering a convenient digital avenue for inquiries. These platforms typically feature FAQs, announcements, and service updates related to such banking policy changes.
Customer Contact Centres

For personalised assistance or to clarify specific queries not addressed online, Malaysians are encouraged to contact their banks' customer contact centres. These centres are equipped to provide direct support and detailed explanations regarding the interbank ATM withdrawal fee waiver. The associations representing banks, including ABM, AIBIM, and ADFIM, have highlighted these channels as reliable points of contact.
Scope of the Fee Waiver

The RM1 fee waiver specifically applies to cash withdrawals made at ATMs operated by banks nationwide. It is important to note that this initiative does not extend to non-bank ATMs, where standard fees may still be applicable. This distinction ensures clarity for consumers utilising the interbank ATM network.

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What communication channels should Malaysians use for details on the ATM fee waiver?

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