What company policy did 99 Speedmart employees allegedly violate?

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99 Speedmart Employees Allegedly Violated Policies on Use of Force and Customer Treatment

In the incident at the Bangsar 99 Speedmart outlet, the company's legal representative stated that employees are not permitted to use force against customers and must always treat them professionally and with respect. These principles were articulated by 99 Speedmart's lawyer, Gabriel Susayan, in response to a dispute that led to conflicting police reports and a viral video.
Prohibition of Force Against Customers

According to 99 Speedmart's lawyer, the company does not permit its employees to use force when dealing with customers. This statement implies that any such action would be a violation of the established operational guidelines for staff. The incident in question involved a video showing two employees restraining a man, which prompted public attention and subsequent clarification from the company's legal counsel.
Requirement for Professional and Respectful Treatment

Beyond the prohibition of physical force, 99 Speedmart's legal representative also emphasised that all customers must be treated professionally and with respect. This underscores a broader expectation for customer interaction that goes beyond mere adherence to rules, suggesting a company culture that values courteous engagement. Susayan urged the public to avoid prejudging the situation while investigations are ongoing, indicating that the company awaits the outcome before determining further actions.
Consequences for Violating Company Guidelines

Gabriel Susayan indicated that if the police investigation reveals that any individual employee acted outside the scope of their duties, violated the law, or went against company policy, appropriate action would be taken. This suggests a framework for accountability where transgressions of company guidelines, including those concerning the treatment of customers, would lead to disciplinary measures. The company has reserved its right to pursue legal action concerning any unsubstantiated claims that may arise from the incident.

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What company policy did 99 Speedmart employees allegedly violate?

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