What compensation can passengers claim after flight cancellations?

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Passengers Are Entitled to Compensation and Refunds Following Flight Cancellations or Significant Delays

Passengers affected by flight cancellations or significant delays are eligible for compensation and can opt for either a refund or to continue their journey, in accordance with the Malaysian Aviation Consumer Protection Code (MACPC) 2016. This provision applies when flights are rescheduled or retimed by more than three hours from their original departure schedule. The refund process is designed to mirror the original payment method, ensuring that reimbursements are made via cash, credit card, or air miles, depending on the initial transaction.
Entitlement to Refunds for Rescheduled Flights

Under the revised MACPC 2016, which came into effect on September 2, passengers are entitled to a full refund if their flight is rescheduled or delayed by over three hours from the originally scheduled departure time. This clause provides a clear recourse for travellers whose travel plans are significantly disrupted by changes to flight timings. For instance, a Malaysia Airlines flight from Kuala Lumpur International Airport (KLIA) to Seoul that was retimed would fall under this regulation.
Refund Processing According to Payment Method

The method of reimbursement for refunds is directly linked to the passenger's original mode of payment. If the ticket was purchased with cash, the refund will be processed in cash. Similarly, payments made by credit card will be refunded to the same credit card, and any bookings made using air miles will be reimbursed through air miles. This ensures a consistent and straightforward refund procedure for all affected passengers.
Compensation Aligned with MACPC 2016 Amendments

The compensation available to passengers is stipulated by the latest amendments to the Malaysian Aviation Consumer Protection Code (MACPC) 2016. These amendments provide a framework for passenger rights in cases of flight disruptions, including cancellations and significant delays. The Malaysian Aviation Commission (Mavcom) has confirmed that these regulations are in place to protect consumers and ensure they receive appropriate redress when their travel plans are impacted by airline-initiated changes.

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What compensation can passengers claim after flight cancellations?

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