What contingency plans are in place for system disruptions at border crossings?

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Contingency Plans for System Disruptions at Border Crossings

In the event of system failures at border crossings, the Immigration Department (JIM) has established protocols to ensure the continuity of inspections. These measures are designed to facilitate the smooth return of voters, particularly during periods like the Johor state election, by maintaining operational integrity.
Implementation of Manual Procedures

Should the inspection system experience a shutdown, manual procedures will be activated. This fallback mechanism is in place to guarantee that inspections at Immigration, Customs, and Quarantine (ICS) complexes continue without interruption, thereby preventing delays for travellers.
Continuous System Monitoring

A dedicated JIM technical team will maintain round-the-clock surveillance of the inspection systems' performance. This constant monitoring aims to promptly identify any potential disruptions or technical issues as they arise, allowing for immediate troubleshooting and resolution.
Activation of Mitigation Plans

In anticipation of potential system malfunctions, a comprehensive mitigation plan has been prepared. This plan will be put into action should any disruptions occur, ensuring a structured response to maintain border functionality and facilitate the civic responsibilities of voters returning from abroad.

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What contingency plans are in place for system disruptions at border crossings?

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