What disciplinary actions might employees face if found guilty?

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Employees Could Face Disciplinary Action if Found to Have Acted Outside Their Duties

In the event that an investigation reveals employees acted beyond their designated responsibilities, contravened legal statutes, or deviated from established company protocols, 99 Speedmart has indicated that appropriate measures will be implemented. The company's legal counsel, Gabriel Susayan, stated that the retail chain is cooperating fully with the ongoing police investigation into the incident at its Bangsar outlet. This assurance comes amidst conflicting reports regarding the events that transpired, involving allegations of assault by store workers and the store's counter-claim of attempted theft by a customer.
Company Stance on Employee Conduct and Customer Treatment

99 Speedmart's legal representative emphasised that the company explicitly prohibits its staff from employing any form of force against customers. Furthermore, the policy mandates that all patrons must be handled with a high degree of professionalism and afforded due respect during their interactions within the store. This principle underscores the company's commitment to maintaining a safe and respectful environment for its clientele, irrespective of any alleged customer misconduct.
Potential Consequences for Policy Violations

Should the internal or police investigation determine that individual employees exceeded their authorised scope of duties, violated legal regulations, or acted contrary to 99 Speedmart's internal directives, disciplinary proceedings would likely follow. While specific internal policies regarding disciplinary actions are not detailed, such outcomes could range from formal warnings to more severe consequences, depending on the gravity of the infraction. The company has, however, committed to taking "appropriate action," suggesting a tailored response to the findings.
Legal Ramifications for Unlawful Employee Actions

In instances where employee actions are found to have breached legal statutes, individuals could face direct legal consequences independent of company disciplinary measures. For example, if an employee's conduct constitutes assault or unlawful restraint, they could be subject to criminal charges as stipulated by Malaysian law. The scope of these ramifications would be determined by the specific laws violated and the evidence presented during any subsequent legal proceedings initiated by the authorities.

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What disciplinary actions might employees face if found guilty?

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