What excuses did Koh give for not delivering most pre-ordered Pokemon cases?

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Koh Received a 31-Month Jail Sentence for Cheating Buyers Out of Nearly S$217,000 for Pokemon Cards and Deceiving Singtel for iPhones.

Koh Jia Wen was sentenced to 31 months in jail for defrauding buyers of nearly S$217,000 through the pre-order of Pokemon cards and for deceiving Singtel to obtain iPhones. She pleaded guilty to four counts of cheating, with thirteen other similar charges considered during sentencing.
Koh's Deception Involved Bulk Pre-Orders of Pokemon Cards

Between 2021 and 2022, Koh utilized her Carousell account to advertise Pokemon cards sold in cases, each containing six boxes of 36 packs. Buyers were required to pre-order and pay a 50 per cent deposit. Koh directed these payments to bank accounts belonging to friends and acquaintances, as she was blacklisted from opening new accounts with major banks like UOB, OCBC, and DBS. These associates would then withdraw the funds and hand them over to Koh.
Buyers Lost Significant Amounts to Unfulfilled Orders

One buyer pre-ordered 74 cases of Pokemon cards in 2021, transferring a total of S$83,300 to Koh's designated accounts. However, Koh only delivered 10 of the 74 cases. She provided various excuses for the non-delivery of the remaining cases, though the specific reasons were not detailed in court documents. Another buyer, Tan Wei Chuan, paid Koh S$79,675 between February and May of the following year for Pokemon cards that were never delivered.
A Facebook Group Order Also Fell Victim to the Scam

Ray Chua, initially intending to purchase only a few cases for himself, ended up collecting orders from members of the Pokemon TCG Facebook group. He made a total transfer of S$20,840 to accounts provided by Koh. Similar to other victims, Chua did not receive the Pokemon cards, leading him to file a police report. In total, Koh defrauded buyers of approximately S$216,873 through these Pokemon card pre-orders.
iPhone Deception Involved Subscription Contracts

In a separate scheme, Koh manipulated an acquaintance, Tor Xue Mei, into signing two 24-month mobile contracts with Singtel in 2020. Koh claimed she needed the lines for work and would cover the monthly bills. She subsequently obtained an iPhone 11 Pro Max and an iPhone 11 Pro, paying only the balance for the devices. Tor was later left with unpaid bills totaling about S$2,800 for both contracts.

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What excuses did Koh give for not delivering most pre-ordered Pokemon cases?

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