What guidelines apply to Transport Ministry counter services?

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Guidelines for Transport Ministry Counter Services Resumption

Transport Ministry agencies have resumed counter services with specific guidelines in place, prioritising services that cannot be conducted online and requiring physical attendance by appointment only. Walk-in customers are not permitted, and the number of staff on duty at counters is capped at 50% of capacity. These measures are implemented to manage physical interactions while ensuring essential services remain accessible.
Appointment-Based Access and Online Service Prioritisation

Physical attendance at Transport Ministry counters is strictly by appointment, with walk-ins disallowed. This system aims to control crowd density and manage service delivery efficiently. Services that can be performed online are being redirected to digital platforms to minimise the need for in-person visits. For instance, the Road Transport Department (JPJ) offers 38 services through its mySIKAP portal, with an additional 11 services requiring a one-time biometric confirmation for online transactions.
Specific Agency Procedures

Different agencies under the ministry have outlined their specific operational procedures. The Land Public Transport Agency (APAD) accepts applications by appointment, with the exception of driving licences. Temporary Operator Licence applications for APAD must be submitted via email to lps@apad.gov.my. During the National Recovery Plan period, operators and companies are exempt from the 90-day prior expiry date requirement for licence renewal applications.
Limited Counter Transactions by Appointment

For the Marine Department and the Sabah Commercial Vehicles Licensing Board (CVLB), seven specific transactions each can be handled at their counters by appointment. Similarly, the Sarawak CVLB permits six transactions to be conducted at their counters via appointments, including applications for new or additional commercial vehicle licences and renewals. Puspakom also facilitates appointments online through its website, www.mypuspakom.com.my, or via their customer service line.
Adherence to Standard Operating Procedures

All individuals attending appointments at Transport Ministry counters are mandated to comply with standard operating procedures (SOPs). This includes the mandatory wearing of face masks and the use of sanitisers to maintain a safe environment for both the public and staff. These measures are part of the broader effort to curb the spread of infections.

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What guidelines apply to Transport Ministry counter services?

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