What heritage procedures did the Customs Building owner ignore?

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Heritage Procedures Ignored During Customs Building Renovations

The owner of the Customs Building, Railway Assets Corporation (RAC), has been summoned for a meeting with George Town World Heritage Incorporated (GTWHI) and the Penang Island City Council (MBPP) following the discovery of illegal interior renovations. RAC, along with the appointed operator and contractor, were aware of the established heritage procedures and requirements for Category II heritage buildings within the Unesco World Heritage site. Despite this knowledge, the contractor proceeded with interior renovations without first obtaining the necessary permit, a clear contravention of these established protocols.
Lack of Permit for Renovations

The contractor commenced interior renovation work on the Customs Building without securing the mandatory permit. This action directly bypassed the required procedural steps for any restoration or renovation project involving a heritage building. GTWHI, in particular, has been involved with the building's tenant since October 2020, offering consultation on the specific procedures for restoring heritage structures within the protected zone.
Non-compliance with Stop-Work Order

Upon discovering the illegal renovations, MBPP enforcement officers issued an immediate stop-work order. However, subsequent checks revealed that the contractor disregarded this order and continued the unauthorized work. This defiance led to further action by MBPP, including issuing a notice to the building owner and impounding renovation equipment and machinery from the site.
RAC's Responsibility for Appointed Parties

RAC, as the owner of the heritage building, is expected to take full responsibility for the actions of its appointed operator and the subsequent contractor. Both RAC and the operator were reportedly fully aware of the limitations and procedures applicable to Category II heritage buildings. The failure of the contractor to adhere to these regulations, despite this awareness, has prompted the intervention and meeting with heritage and city council authorities.

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What heritage procedures did the Customs Building owner ignore?

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