What incidents did Singtel weigh when cutting Yuen Kuan Moon’s pay?

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Singtel weighed the Optus Triple Zero emergency-service disruption and Singapore network outages when cutting Yuen Kuan Moon’s pay
Singtel cut group chief executive Yuen Kuan Moon’s remuneration by 17 per cent after weighing incidents tied to network failures in Australia and Singapore. The board said it considered the Optus “Triple Zero” incident in Australia and Singtel Singapore’s network outages when assessing performance and determining his pay.
The Optus Triple Zero incident in Australia was part of the assessment
The board took into account the September 2025 outage at Singtel’s Australian unit, Optus, which disrupted access to Australia’s Triple Zero emergency service. An independent review into that outage followed, and Optus said it accepted all 21 recommendations from the review.
Singtel Singapore’s network outages affecting large numbers of customers were also considered
Singtel also considered network outages in Singapore that affected hundreds of thousands of customers. The operational disruptions in Singapore included mobile network issues that led to a telecoms regulator investigation in March, involving about 600,000 customers.
The pay cut was tied to a year marked by disruptions in both markets
The remuneration reduction came after a year characterised by network failures in Australia and Singapore. These disruptions were linked to emergency-service disruption in Australia and broad customer impact in Singapore, which the board reflected in its performance assessment.
The board used these incidents to determine Yuen’s remuneration for the year ended March 31
Yuen’s total remuneration for the financial year ended March 31 fell to S$6.82 million from S$8.21 million. Singtel’s 2026 annual report also stated that the board considered these incidents when deciding his pay.

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What incidents did Singtel weigh when cutting Yuen Kuan Moon’s pay?

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