What information should AI chatbot providers voluntarily disclose?

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AI chatbot providers should voluntarily disclose what the chatbot does, its limits, and how user data and safety are handled

AI chatbot providers are encouraged to give users clearer information about their systems, including what the chatbots can do and what they cannot do. They are also expected to disclose details on reliability and safety measures, and to explain how user data may be handled. The guidance further recommends using a “chatbot information card” that covers the tool’s purpose, what it is not suitable for, and how users can report problems.
Providers should explain the chatbot’s purpose and what it is not suitable for
The voluntary guidance calls for a “chatbot information card” that functions like a medicine label, laying out what the AI tool is for. It should also state what the chatbot is not suitable for, so users can understand the boundaries of use. This is aimed at reducing confusion about what the service can and cannot do in practice.
Providers should disclose reliability and safety measures
The voluntary guidelines specifically include reliability and safety measures as part of the information chatbot providers should share with users. This means users should be told how reliable the chatbot is expected to be and what safety steps are in place. The goal is to make these factors easier for users to find and understand.
Providers should explain how user data may be handled
Chatbot information cards should include how user data may be handled, rather than leaving data practices buried in long privacy notices. This includes explaining the handling of information that users enter into AI chatbots. The guidance is tied to concerns that users may not know what happens to the information they submit.
Providers should make it clear how problems can be reported
The recommended chatbot information card should also include how problems can be reported. This gives users a straightforward route to raise issues they encounter while using the chatbot. The card format is designed to make these key details visible without requiring users to dig through terms of service.

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What information should AI chatbot providers voluntarily disclose?

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