What is causing mobile service disruptions in Kelantan, Terengganu, and Pahang?

Question

Accepted Answer

Mobile Service Disruptions in Kelantan, Terengganu, and Pahang Caused by Triple Fibre Failure Due to Floods

Mobile service disruptions affecting data and voice calls in Kelantan, Terengganu, and Pahang are due to a triple fibre failure stemming from the floods on the East Coast of peninsular Malaysia. Celcom's technical team has been actively working to restore services, aiming for a resolution by 1 PM on the day of the announcement. These interruptions also extend to other Mobile Virtual Network Operators (MVNOs) that rely on Celcom's network infrastructure, including Yoodo, RedOne, and XoX.
Triple Fibre Failure Linked to Flood Conditions

The primary cause of the mobile service disruptions has been identified as a triple fibre failure. This failure is a direct consequence of the severe flooding that impacted the East Coast region of peninsular Malaysia. The adverse weather conditions have compromised the integrity of the fibre optic network essential for telecommunications services.
Celcom's Restoration Efforts Underway

Celcom has mobilised its technical teams to address the fibre failures and restore services as swiftly as possible. An update indicated that the restoration efforts were targeted for completion by 1 PM on December 16, 2019. The company also issued a safety advisory to its customers in the affected areas.
Impact on MVNOs Operating on Celcom's Network

The service interruptions are not limited to direct Celcom subscribers. Other MVNOs that utilise Celcom's network infrastructure are also experiencing difficulties. This includes well-known providers such as Yoodo, RedOne, and XoX, all of whom are indirectly affected by the underlying network failures.

Reading history

Hide →

This history is cleared when the page is closed.

What is causing mobile service disruptions in Kelantan, Terengganu, and Pahang?

Loading

Was this article helpful?

Helpful

Not helpful

Report an issue

1

0

0

Share with friends