What is Celcom doing to help 3G users switch?

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Celcom is encouraging 3G-only users to upgrade to 4G compatible smartphones through various packages and outreach efforts.

Celcom is actively working to transition its remaining 3G-only users to 4G capabilities. This initiative involves offering specific packages that include 4G compatible smartphones, aiming to facilitate the migration process for these customers. The company began this effort to sunset its 3G network approximately 18 months prior to the current reporting period.
Encouraging Migration with Device Packages

Celcom is promoting the adoption of 4G compatible smartphones by bundling them into attractive packages for its customers. This strategy aims to provide a direct and accessible solution for users who are still reliant on 3G-only devices, making the transition to the newer network technology more seamless. The company has been engaging with these users to highlight the benefits and availability of these upgrade options.
Phased Network Sunset Initiative

The process of phasing out the 3G network was initiated by Celcom around 18 months ago. This proactive approach is in line with broader industry trends and regulatory directions towards upgrading mobile infrastructure. The company's efforts are focused on ensuring that a significant portion of its user base has moved to 4G by the time the 3G network is fully decommissioned.
Government Mandate for Network Modernisation

The initiative to sunset the 3G network by the end of 2021 is a key component of the government's National Digital Infrastructure Plan, known as Jendela. This national plan aims to enhance Malaysia's digital infrastructure in preparation for the deployment of 5G technology. Celcom's efforts are therefore aligned with this governmental objective to modernise the country's telecommunications landscape.

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What is Celcom doing to help 3G users switch?

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