What is the typical response time for foreign worker complaints?

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The Department of Labour Peninsular Malaysia commits to a seven-day response for foreign worker complaints.

Complainants who do not receive a response within this stipulated period are advised to escalate their issues directly to designated ministry officials. This assurance comes from the Human Resources Ministry's Department of Labour Peninsular Malaysia (JTKSM).
Escalation Channels for Unanswered Complaints

Should a complaint lodged through the standard JTKSM channels not be addressed within seven days, individuals are directed to contact specific officers. These include Hasmiza Hassan from the One Stop Centre Bahagian Pengurusan Pekerja Migran (BPPM), Nurafezah Jaafar from JTKSM, and Shukri from Bestinet. Contact details for these officers are available for direct escalation.
Warning Against Third-Party Intermediaries

Individuals are cautioned to disregard any third parties who claim to be able to resolve their foreign worker approval issues for a fee. These intermediaries may have awareness of the complaints but are not officially sanctioned to facilitate resolutions.
DAP's Role in Pursuing unresolved Issues

In instances where no response is received even after escalating to the designated officers, the public and employers can seek further assistance. Lim Guan Eng has offered his office's support, providing an email address for complaints to be pursued directly with the ministry. This initiative aims to ensure that unresolved issues are brought to the attention of the relevant authorities.

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What is the typical response time for foreign worker complaints?

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